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Patient Satisfaction Survey Results – 2011

Upon completion of their Physical Therapy, we offer our patients a Satisfaction Survey, and ask them to comment on their overall experience, the service provided by the therapist, and the service provided by the administrative staff.  Here are some of the comments we have received:

Wonderful, great atmosphere.  I got the end result I was looking for

Peter Ottley

This has been the best pt I have ever had

Colleen Harvill

Excellent!  I came in fairly hopeless about a chronic condition and am practically running out (I think I crawled to my first appointment)

The therapist was “direct, targeted, to the point, realistic and friendly”

Thanks everyone – my husband, children, boss, coworkers, clients and students all thank you for a me that is now more than my feet

Lydia M. Todd

Knowledgeable, felt good every time I left and had hope my knees would get better

Sara Ploss

95% of my pain is gone and now I know how to stretch

Carol Baer

The therapists here are very knowledgeable, and left me with plenty of information for my continued health in the future

Brendan Hegarty

I did not think my ankle would feel this good this fast

Deb Pizzi

I loved Chris inflicting pain on me, he loved to mess with those muscles.  Chris really knows his stuff and I would highly recommend him!

Wendy Frechette

Great, really knowledgeable and good insight on patient injury and how to care for it!

Kelly Silva

I progressed very well – always answered my questions thoroughly

Sue Goodreau

Feeling much better in a relatively short period

Lori Malcolm

After 17 treatments and a 3 month interval between doctor visits, I saw my surgeon, Dr. Slovinki of N.E. Baptist Hospital.  He though my progress was very good and said my “therapist did a good job”

The information in some areas was new to me and helped me tolerate difficult procedures well.

Geraldine Meguyer

He rocks!!

Bettina Dold

 

 

 

Below is a sample of the survey:

Patient Satisfaction Survey

Name (optional):_____________ Name of your Therapist(s):_____________

Injury/Condition Treated:________________________________________________________________

Please rank the following services and then comment on the lines provided below.

5 – Excellent    4 – Above Average    3 – Average    2 – Below Average    1 – Poor

Clinic Accessibility:   Scheduling:   Front Desk Staff:
Reaching the clinic via telephone Length of time to initial evaluation Friendliness of staff
Parking Scheduling flexibility Insurance referral assistance
Accessing Info on the WalkWell website Flexibility to reschedule a cancellation Explanation of insurance benefits and clinic policies
Helpfulness with scheduling and/or answering questions
Clinic Staff and Space:   Treatment Experience:
Friendliness of therapists Explanation of my injury/diagnosis by my therapist(s)
Clinical Knowledge/Expertise Explanation of my PT treatment plan by my therapist(s)
Clinic Atmosphere Instruction in my home program by my therapist(s)
Cleanliness of Clinic My therapists’ ability to thoroughly answer my questions
Effectiveness of my treatment plan
Efficiency of my treatment plan progression
Timeliness of my discharge from therapy

Please comment on your overall experience here at WalkWell: ____________________________________________

Please comment on the service provided by your therapist(s): _____________________________________________

Please comment on the service provided by our Administrative Staff: _______________________________________

 


5 out of 5 4 out of 5 3 out of 5 2 out of 5 1 out of 5 n/a
Ability to Reach via phone 86.96% 13.04% 0.00% 0.00% 0.00% 0.00%
Accessing Info on the website 39.13% 8.70% 0.00% 0.00% 0.00% 47.83%
Length of time to initial evaluation 73.91% 17.39% 4.35% 0.00% 0.00% 4.35%
Scheduling flexibility 65.22% 30.43% 0.00% 0.00% 0.00% 4.35%
Flexibility to reschedule a cancellation 78.26% 8.70% 13.04% 0.00% 0.00% 0.00%
Friendliness of staff 86.96% 4.35% 8.70% 0.00% 0.00% 0.00%
Insurance referral assistance 73.91% 4.35% 4.35% 0.00% 0.00% 17.39%
Explanation of insurance benefits and clinic policies 65.22% 17.39% 8.70% 0.00% 0.00% 8.70%
Helpfulness with scheduling and/or answering questions 82.61% 17.39% 0.00% 0.00% 0.00% 0.00%
Friendliness of therapists 100.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Clinical Knowledge/Expertise 100.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Clinic Atmosphere 91.30% 8.70% 0.00% 0.00% 0.00% 0.00%
Cleanliness of Clinic 91.30% 8.70% 0.00% 0.00% 0.00% 0.00%
Explanation of my injury/diagnosis by my therapist(s) 100.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Explanation of my PT treatment plan by my therapist(s) 100.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Instruction in my home program by my therapist(s) 95.65% 4.35% 0.00% 0.00% 0.00% 0.00%
My therapists’ ability to thoroughly answer my questions 100.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Effectiveness of my treatment plan 86.96% 13.04% 0.00% 0.00% 0.00% 0.00%
Efficiency of my treatment plan progression 86.96% 13.04% 0.00% 0.00% 0.00% 0.00%
Timeliness of my discharge from therapy 82.61% 17.39% 0.00% 0.00% 0.00% 0.00%

 

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