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Patient Satisfaction Survey Results for 2013-May 2014

Patient Satisfaction Survey Results for 2013-May 2014

We gather functional outcome data on all of our patients. What this means is that every patient fills out a survey assessing their functional limitations on the day of the initial evaluation. Our patients repeat the survey to reassess for functional improvement on the day of discharge. The link below is a for patient satisfaction data in our outcomes program.

Satisfaction 2013:14

 

Patient Testimonials 2013

Orthowell Physical Therapy is a very positive atmosphere.  All staff from Administrative to Physical Therapy is good communicators, respectful, knowledgeable and they obviously enjoy and believe in their work.  Plus the unique combination of techniques administrated by the therapist provides great results!

Barbara P

The staff is very knowledgeable and considerate especially when I explained my pain!  My Therapist was absolutely amazing as well as the administrative staff!

Pamela B

I found relief from pain-which is most important.  My overall experience is that it was a pleasure to be there.  Geoff was effective and easy to work with.

Denise K

Orthowell PT was outstanding! Geoff explained everything very well with good attention to detail.  I am now able to go back to running with the help from Orthowell PT!

Kevin Q

I have never been to PT before, but I am quite pleased with my experience.  Everyone is so pleasant and helpful.  I will definitely refer my friends and family to your practice.  My therapist was the best! He always listened and provided the best treatment for whatever I needed at the time.  Always checked on me after when I was doing on my exercises on my own!  My back has not felt better in the 30 years of doing my job.

Jodi P

My overall experience was excellent!  Everyone was professional and willing to help to get me better! I was given and assortment of exercises to move me to “pain free.”

DB

My experience was excellent from point of view of clinical effectiveness; overall experience was welcoming and professional in a relaxed atmosphere.  Service was efficient, effective and friendly.

Warren P

Had a very good experience.  Everyone was helpful and got back to me promptly when I was in a crisis.

Kathleen H

 

Physical Therapy was wonderful and thorough, set me on a good path of recovery and strength and back to sports!

Sharon U

Great experience, I have already referred several people for therapy.  Funny, friendly atmosphere always made the torture tolerable.  Chris has great soft tissue skills.

Deborah M

Very pleased with the methods of treatment Geoff used to help my healing.  Everything was explained thoroughly to me before any treatment was done.  Front office staff was attentive, friendly and professional.

Joan G

OrthoWell was very professional, superb rapport with patients.  Was given thorough explanation of rational of all exercises.  Extremely experienced and was successful, will highly recommend to others

Janet Y

Given the fact that I have had negative experience at other PT facilities I was leery about attempting a third.  I have had a wonderful experience with OrthoWell.  Geoff was patient, knowledgeable and professional.  He explained what was going on with my back and gave me exercises to do at home to continue my success.  I highly recommend OrthoWell PT!

Ellen S

Having has previous PT experience this place is “Top Notch.”  I like the way everything is laid out, especially the clouds in the ceiling.  I love that the Therapist are serious about getting me back to my everyday life.

Patti K

Great service and excellent staff that helped answer all of my questions.  Secretaries worked with me to accommodate my schedule, which is a huge plus!

Gail T

Very good!  Addressed my Physician rehabilitation needs and answered my questions as to why certain exercises were necessary.  The team approach was exactly what I was looking for!

Robert M

Below is a summary of our patient satisfaction surveys for 2013.

OrthoWell Orthopedic & Sports Physical Therapy Averages for 2013
Clinic Accessibility Scheduling Front Desk Staff
Reaching the clinic via telephone 5 Length of time time wait for initial eval 3 Friendliness of staf 5
Parking 5 Scheduling flexibility 4 Insurance referral assistance 5
Accessing info on website 5 Flexibility to reschedule a cancellation 4 Explanation of insurance benefits and clinic policies 5
5 3.667 Helpfulness with scheduling and/or answering questions 5
Averages 5 3.667 5
Clinic Staff and Space Treatment Experience
Friendliness of Therapist 5 Explanation of my injury/diagnosis by my PT 5
Clinic Knowledge/Expertise 5 Explanation of my PT treatment plan by my therapist 5
Clinic Atmosphere 5 Instruction in my home program by my therapist 5
Cleanliness of Clinic 5 My therapists’ ability to thouroughly answer my questions 5
Effectivness of my treatment plan 5
Efficiency of my treatment plan progression 5
Timeliness of my discharge from therapy 5
Averages 5 5
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