Update on April 22:
We are very happy to report that we will be reopening on April 29th and phasing back with limited hours . If you are more comfortable continuing with the Telehealth option, then that option will also be available.
As a safety requirement for YOU and our staff, we are implementing the following protocol for the first several weeks upon resumption of care in our Beverly and NBPT clinics:
- Every employee of OrthoWell will be wearing a mask at all times during clinical care or any other one-on-one interactions with patients.
- Every patient that comes for physical therapy or foot orthotics will be required to wear a mask at all times that they are in the clinic.
- Every patient will enter the front door prior to treatment and exit a side door at the end of treatment to avoid any direct contact with another patient.
- Every patient that comes for treatment will be one-on-one in the clinic with his/her therapist or trainer for a duration of 30-45 minutes.
- Foot orthotic patients are being asked to avoid arriving early. At their scheduled appointment time, they will be brought directly into the private orthotic room for evaluation and molding. They will then be asked to exit the clinic or to wait behind a curtain enclosed room in our gym until the orthotics are finished.
- All patients and therapist will abide by the precautionary and hygiene measures outlined below in our Coronavirus Policy.
Than you very much for your cooperation and patience.
Posted on March 24:
As conditions evolve, we are taking precautionary actions at OrthoWell Physical Therapy to mitigate exposure and reduce the impact of the Coronavirus (COVID-19) on our patients and our staff. We remain committed to providing safe and effective physical therapy service to our patients and we are doing our part to protect the communities where we live and treat.
We are closely monitoring the situation with local, state and federal health agencies, as well as monitoring and reinforcing guidance from the Center for Disease Control and Prevention (CDC).
What to Know Regarding Your Physical Therapy Treatments
Ensuring the health and safety of our employees and patients is our number one priority. We do not anticipate any service disruption to our patients at this time if we all work together to ensure a safe and clean environment in the clinic. We have implemented additional measures that will allow us to safely continue providing physical therapy services to you. These include the following:
* Please call and notify us if you are currently exhibiting any symptoms, if you have recently traveled, if you have been exposed to anyone who has recently traveled or if you have been exposed to anyone who currently has the virus. The best health care practice would be to notify us and to place a HOLD on your physical therapy for the 2 week quarantine period that is being recommended by the CDC.
* It is being advised by the CDC that you should take your temperature even if you don’t feel sick to determine if you have a developing infection. This is especially true if you have recently traveled or have been exposed to someone with the virus. Please take your temperature BEFORE coming to therapy.
* Before entering the treatment area, EVERY patient is to wash his or hands in our sink for 20 seconds using soap and water. We have also provided sanitizer as an additional means of hygiene but this is in addition to the hand washing, NOT as a replacement before entering the treatment area.
* Patients will be instructed to sanitize prior to and after each use of the exercise equipment. We have provided several sanitizer bottles in both clinics to ensure this consistent practice.
Our staff has been instructed to take precautionary measures to mitigate their AND your exposure to limit the risk of infection. Some of those precautions include:
* Wearing an N95 mask.
* Frequent handwashing and use of sanitizer.
* Sanitizing all tables and exercise equipment after each use.
* Performing all hands-on treatment with gloves on. Treatments will be a max of 45 minutes to focus and refine our efforts to get you better without over exposure to other patients.
* Consistently using drapes in the clinic to provide a barrier between patients receiving treatment or exercise on the treatment tables. We have a private treatment room as well as several tables with surround curtains in each clinic that will be used to keep your treatment more contained.
* Refraining from coming early to your appointment to avoid any delays in the waiting room.
* Avoiding touching mouth, nose and eyes.
* Keeping a safe distance from anyone who is self-quarantined or sick.
* Staying home if they are sick.
We appreciate your patience during this time. On behalf of the OrthoWell staff, our thoughts are with you, your family and all those who are being impacted.